Legal
Privacy Policy
Websites: www.tripnowtravels.com, www.tripnow.ng, www.tripnow.uk
INTRODUCTION
TripNow Travel and Tour Limited (“TripNow”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains:
- What personal information we collect from you
- How and why we collect and use it
- Who we may share it with
- How we protect your information
- How long we keep it
- Your rights over your personal information; and
- How you can contact us or make a complaint about how we handle your information
This Privacy Policy applies to personal information collected through our website, mobile applications, offices and other ways in which you communicate or deal with us.
It applies to the collection, storage, use, sharing, transfer and deletion of personal information within our business.
This Policy applies only to services owned or controlled by TripNow. It does not apply to websites, applications or services operated by third parties, even where we provide links to those services.
We are committed to handling your personal information in accordance with applicable Nigerian data-protection and privacy laws.
INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us when you use our website, mobile applications, contact us, make a booking, request a service, register an account, make a payment, complete a form or otherwise communicate with us.
The information we may collect includes:
Personal details
This may include your name, previous names, date of birth, place of birth and similar information.
Contact details
This may include your home or business address, email address and telephone or mobile number.
Identification information
Depending on the service you request, this may include your photograph, passport or other photo identification, nationality, national identification information, utility bills, guarantor information, referee information and vendor information.
Information about how you use our services
This may include the channels you use to communicate with us, general geographic information, the software or device you use, and information about complaints or enquiries.
Information contained in documents
This may include information provided through application forms, booking documents, advisory documents, customer records, telephone conversations or other communications.
Cookies and similar technologies
We may collect information through cookies and similar technologies to remember your preferences, improve our website and provide you with more relevant content.
Communications
We may keep records of emails, letters, telephone conversations and other communications between you and TripNow.
Transaction and regulatory information
We may collect information needed to process transactions, meet legal or regulatory requirements, prevent fraud and maintain appropriate records.
Information received from other organisations
We may receive relevant information from other organisations where this is lawful and necessary to provide our services or meet our legal obligations.
Fraud-prevention information
We may receive or use information from third parties that help us identify, prevent and manage fraud and other risks.
CCTV information
CCTV cameras may operate in and around our facilities. These cameras may capture photographs or video recordings of you when you visit our premises.
Other information you provide
We may collect any other information you voluntarily provide through online forms, email, telephone, face-to-face communication or other available channels.
HOW WE USE YOUR PERSONAL INFORMATION
We use personal information for legitimate business and service-related purposes, including to:
- provide the services you request;
- process and manage bookings, transactions and other requests;
- answer your questions and respond to enquiries;
- improve our website, platforms, features and services;
- understand how customers use our services;
- identify and address inappropriate or unlawful use of our services;
- prevent, detect and investigate fraud and other illegal activities;
- verify your identity and the information you provide;
- comply with legal and regulatory requirements;
- keep our records accurate and up to date;
- investigate and resolve disputes;
- respond to lawful requests from law-enforcement agencies or regulatory authorities; and
- carry out any other purpose we explain to you when we collect your information.
Where appropriate, we will ask for your consent before using your personal information for a new purpose.
PURPOSE LIMITATION
We will collect and use your personal information for specific, lawful and clearly identified purposes.
We will not normally use your information for a completely different purpose that is incompatible with the reason it was originally collected unless we have a lawful basis to do so, including obtaining your consent where required.
DATA-PROCESSING PRINCIPLES
When handling your personal information, we will aim to ensure that it is:
- collected and processed for specific, lawful and legitimate purposes;
- accurate and appropriate;
- relevant and not excessive;
- handled in a way that respects your dignity and privacy;
- kept only for as long as reasonably necessary; and
- protected against foreseeable risks, including theft, cyberattacks, viruses, unauthorised access, misuse, alteration, loss, fire, water damage and other physical or electronic threats.
OUR LAWFUL BASIS FOR USING YOUR PERSONAL INFORMATION
We will process your personal information only where permitted by applicable Nigerian data-protection laws, including the Nigeria Data Protection Act 2023 (“NDPA”).
Depending on the circumstances, we may process your information because:
You have given us consent
You have clearly agreed that we may process your personal information for one or more specific purposes.
It is necessary to perform a contract
We need the information to provide a service or perform a contract with you, or to take steps you have requested before entering into a contract.
We are required by law
We need to process the information to comply with a legal or regulatory obligation.
It protects vital interests
Processing is necessary to protect your life or the life or safety of another person.
It is in the public interest
Processing is necessary for a task carried out in the public interest or under an official authority.
It is necessary for legitimate interests
Processing may be necessary for our legitimate business interests, the legitimate interests of a third party, or other lawful purposes, provided those interests do not unfairly override your rights and freedoms.
We may rely on more than one lawful basis depending on the reason we are processing your information.
If you want to know the specific lawful basis we are relying on for a particular use of your personal information, you can contact us at:
Email: legal@tripnowtravels.com
For this Privacy Policy, “consent” means that you freely, specifically and knowingly agree to the processing of your personal information through a clear statement or affirmative action.
DATA MINIMISATION
We will only collect and use personal information that is relevant, adequate and reasonably necessary for the purpose for which it is being processed.
Where possible and appropriate, we may use information in an anonymised form so that it cannot reasonably be used to identify you.
HOW LONG WE KEEP YOUR INFORMATION
We will keep your personal information for as long as reasonably necessary to:
- provide our services;
- maintain our business records;
- fulfil contractual obligations;
- comply with legal or regulatory requirements;
- prevent and investigate fraud;
- resolve disputes; or
- meet other legitimate business or legal requirements.
Some information may therefore remain in our records even after you stop using our services because we may be legally required to retain it.
We will periodically review the personal information we hold to determine whether it remains accurate, necessary and appropriate to retain.
The period for which we keep your information may depend on:
Our contractual relationship
We may retain information for as long as necessary to fulfil the contract or provide the service for which it was collected.
Legal or regulatory requirements
We may retain information for any period required by law or regulation.
A request for deletion
You may ask us to delete your personal information where applicable. However, we may not be able to delete it where we are legally required to retain it, where an investigation is ongoing, or where an existing contractual or legal obligation requires us to keep processing it.
Another lawful reason
We may retain information beyond the original purpose where we have another lawful basis for doing so.
YOUR RIGHTS OVER YOUR PERSONAL INFORMATION
Subject to applicable legal limitations, you have rights over the personal information we hold about you.
You may contact us to exercise these rights.
Right to access your information
You can ask us for a copy of the personal information we hold about you.
This allows you to check what information we have and whether we are handling it lawfully.
We normally will not charge you for exercising this right. However, we may charge a reasonable fee where a request is clearly unreasonable, repetitive or excessive, or we may refuse the request where the law allows us to do so.
We may ask for additional information to confirm your identity before providing personal information.
Where your information is stored electronically in a structured format, you may, where applicable, request it in a commonly used electronic format.
Right to correct your information
You may ask us to correct, complete or update personal information that is inaccurate or incomplete.
We may need to verify the accuracy of the new information before making the change.
Right to request deletion
You may ask us to delete your personal information where there is no lawful reason for us to continue processing it.
You may also request deletion where:
- you have successfully objected to our processing of the information
- your information was processed unlawfully; or
- we are legally required to delete it
However, there may be circumstances where we are legally required or permitted to keep your information. If this applies, we will explain the relevant reason where appropriate.
Right to object
You may object to the processing of your personal information in certain circumstances, particularly where we rely on legitimate interests as the lawful basis for processing.
You may also object to the use of your information for direct marketing.
In some circumstances, we may have legitimate reasons that legally allow us to continue processing your information despite your objection.
Right to restrict processing
You may ask us to temporarily stop using your personal information where:
- you dispute the accuracy of the information
- our use of the information is unlawful but you do not want us to delete it
- we no longer need the information but you need it for a legal claim; or
- you have objected to our processing and we need to determine whether our legitimate grounds override your rights
Right to data portability
Where applicable, you may request that we provide your personal information to you or another organisation in a structured, commonly used and machine-readable format.
This right generally applies to information processed automatically where the processing is based on your consent or is necessary to perform a contract with you.
Right to withdraw consent
Where we rely on your consent to process your personal information, you may withdraw that consent at any time.
Withdrawing consent does not make processing that took place before the withdrawal unlawful.
However, withdrawing your consent may mean that we cannot provide certain services to you. We will explain this where applicable.
You may also choose not to provide information we request. However, some services may not be available if the required information is not provided.
INFORMATION SECURITY
We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, alteration, disclosure or destruction.
When sensitive information is submitted through our website, we use appropriate security measures to protect it while it is being transmitted.
Where applicable, you can check whether your connection is secure by looking for the padlock symbol in your browser or checking that the website address begins with “https”.
We also take steps to protect information stored offline.
Access to personal information is limited to employees, contractors or authorised persons who need the information to perform their duties, such as billing, customer service, administration or other legitimate business functions.
Our computers, servers and other systems used to store personal information are maintained in a secure environment.
However, no electronic or physical security system can guarantee absolute security.
UPDATES TO THIS PRIVACY POLICY
We may update or change this Privacy Policy from time to time.
When we make changes, the updated version will be published on this page. We may also notify you of significant changes by email or through an appropriate service notification where practicable.
Changes will generally apply from the effective date of the updated Policy and will not retrospectively change how we lawfully processed information before the change.
We recommend checking this page periodically to see whether the Policy has been updated.
By continuing to use our services after an updated Privacy Policy becomes effective, you acknowledge the updated Policy.
If you believe we are not complying with this Privacy Policy, please contact us immediately at: legal@tripnowtravels.com
REGISTRATION
To use certain features of our website or services, you may be asked to complete a registration form.
You may be required to provide information such as your name and email address.
We use this information to provide and manage the services you request and to contact you about products or services in which you have expressed an interest.
Where optional demographic information, such as age or gender, is requested, you may choose whether to provide it unless the information is required for a specific lawful purpose.
COOKIES
Our website uses cookies and similar technologies.
A cookie is a small piece of information stored on your device when you visit a website.
Cookies can help us:
- remember your preferences
- improve your experience
- recognise returning visitors
- reduce the need to repeatedly enter certain information
- understand how visitors use our website; and
- improve and personalise our services and content
Depending on your browser and device settings, you may be able to control or disable cookies.
Some third-party service providers or business partners may also use cookies on our website. We do not necessarily control those third-party cookies.
You should review the privacy and cookie policies of the relevant third parties to understand how they use such technologies.
SHARING YOUR INFORMATION
We do not sell or rent your personal information.
We may share information where necessary to provide our services, process transactions, comply with the law or work with trusted service providers.
We may share aggregated or statistical information with business partners or advertisers where that information does not identify individual customers.
We may use payment-processing companies to process payments for products and services. These providers may process information necessary to complete your payment and are expected to handle it in accordance with applicable legal and contractual requirements.
We may also work with third-party service providers to provide specific services to you. Where this happens, we may share only the information reasonably necessary for those providers to perform the service.
Third parties receiving personal information from us are not permitted to use it for unrelated purposes where their relationship with us requires them to process the information on our behalf.
Our payment-gateway providers may include:
Paystack
Flutterwave
WHEN WE MAY DISCLOSE INFORMATION FOR LEGAL OR SECURITY REASONS
We may disclose your personal information to law-enforcement agencies, government authorities, tax authorities, regulators or other organisations where required or permitted by law.
We may also disclose information where we reasonably believe it is necessary to:
- comply with a legal obligation, court order, regulatory requirement or lawful request
- enforce our Terms and Conditions or other agreements and policies
- investigate suspected violations
- detect, prevent or address fraud, security or technical problems
- protect our rights, property or safety
- protect our customers or other persons; or
- assist with fraud prevention and credit-risk reduction where legally permitted
USING OUR MOBILE APPS
When you use a TripNow mobile phone or tablet application (“Mobile App”), we may collect and use information in substantially the same way as when you use our website.
We may also automatically collect information about:
- the Mobile App features you use;
- how the Mobile App performs;
- technical problems or crashes; and
- other information needed to improve the Mobile App.
This information is generally used to understand which features are useful to customers and to improve the Mobile App.
Location information
The Mobile App may ask for permission to access your current location using GPS or similar technology.
If you allow location access, this may help us identify nearby hotels, airports or other relevant services.
You can disable location access at any time through your mobile-device settings.
Error reports
If the Mobile App crashes or stops responding, it may send us technical information about the problem.
We use this information to investigate the problem and improve the stability and performance of the Mobile App.
You can control certain information collected by the Mobile App through the App's settings or your mobile-device settings.
You can also uninstall the Mobile App and use our services through our website.
TRANSFER OF PERSONAL INFORMATION OUTSIDE NIGERIA
Your personal information may sometimes need to be transferred to or processed in a country outside Nigeria.
Where this happens, we will take reasonable steps to protect your information and comply with the Nigeria Data Protection Act 2023 and applicable requirements.
Where relevant, we may consider whether the country receiving the information has adequate data-protection safeguards, including whether it is recognised under applicable Nigerian data-protection requirements.
We may transfer personal information outside Nigeria where, for example:
- you have given the required consent
- the transfer is necessary to perform a contract with you
- the transfer is necessary to take steps you requested before entering into a contract
- the transfer is necessary to enter into or perform a contract with another party for your benefit
- the transfer is necessary for an important public-interest reason
- the transfer is necessary to establish, exercise or defend legal claims; or
- the transfer is necessary to protect your vital interests or the vital interests of another person where you are unable to provide consent
We will take appropriate steps to ensure that your personal information is transferred securely.
You may contact us if you would like further information about the safeguards used when your information is transferred outside Nigeria.
THIRD-PARTY LINKS
Our website may contain links to websites, applications or services operated by other organisations.
These third-party websites have their own privacy policies and terms.
TripNow does not control and is not responsible for the privacy practices, content or security of third-party websites.
When you leave our website, we recommend that you read the privacy policy of the website you are visiting before providing personal information.
VISITORS FROM OUTSIDE NIGERIA
If you access our website from outside Nigeria, your personal information may be transferred to, stored or processed in Nigeria, where our central systems or databases may operate.
Nigerian privacy laws may differ from the laws in your country.
By using our services, you acknowledge that your information may be transferred to Nigeria and may also be shared with third parties as described in this Privacy Policy.
We will nevertheless take appropriate steps to protect your personal information in accordance with applicable laws.
SURVEYS, CONTESTS AND PROMOTIONS
From time to time, we may invite customers to participate in surveys, competitions or promotional activities.
Participation is generally voluntary.
If you choose to participate, we may ask for information such as your name, contact details, address or demographic information.
We may use this information to:
- administer the survey or competition
- contact winners
- provide prizes or rewards
- understand customer preferences; and
- improve our website, services and customer experience
PRIVACY POLICY APPLIES ONLINE AND OFFLINE
This Privacy Policy applies to personal information collected through our website as well as information collected through offline interactions with TripNow.
TERMS AND CONDITIONS
Our Privacy Policy should be read together with our Terms and Conditions.
Our Terms and Conditions explain the rules governing your use of our website and services, including applicable disclaimers and limitations of liability.
Please refer to the Terms and Conditions section of our website:
YOUR CONSENT
By accessing or using our services, you acknowledge that you have had an opportunity to read and understand this Privacy Policy and that you agree to the data practices described in it, to the extent permitted by applicable law.
Where we require your consent for a particular type of processing, your consent means that you have the legal capacity to provide it and understand that you may have the right to withdraw it where applicable.
If you do not agree to this Privacy Policy or cannot comply with its requirements, you should not use the services to which the Policy applies.
AGE RESTRICTION AND CHILDREN'S PRIVACY
Our services are not intended to knowingly collect personal information from children without the required parental or guardian consent.
If you are under 18 and use our services, you represent that you have obtained the required consent from your parent or legal guardian where such consent is required by applicable law.
If you believe that a child has provided us with personal information without the required parental or guardian consent, please contact us at:
If we become aware that we have collected personal information from a child without the required consent, we will take reasonable steps to delete the information where required by law.
This Policy is intended to operate consistently with applicable Nigerian child-protection and data-protection laws, including the Nigeria Child Rights Act and Nigeria Data Protection Act 2023.
COMPLIANCE WITH NIGERIAN LAW
Our collection, processing, storage, protection and deletion of personal information will be carried out in accordance with applicable Nigerian laws and regulations, as amended or replaced from time to time.
These may include:
- Constitution of the Federal Republic of Nigeria 1999, as amended
- Nigeria Data Protection Act 2023 (“NDPA”)
- Nigeria Data Protection Regulation 2019 (“NDPR”), to the extent applicable
- NDPR 2019 Implementation Framework, to the extent applicable
- Nigeria Cybercrimes (Prohibition, Prevention, etc.) Act, as amended
- Money Laundering (Prevention and Prohibition) Act 2022
- Federal Competition and Consumer Protection Act 2018
- Freedom of Information Act 2011; and
- applicable Central Bank of Nigeria cybersecurity requirements and guidelines, where relevant to our activities
Where laws or regulations change, we may update this Privacy Policy and our practices accordingly.
COMPLAINTS AND PRIVACY CONCERNS
If you believe that we have violated this Privacy Policy or your privacy rights, or you believe your personal information has been compromised, please contact us so that we can investigate and address your concern.
You can contact our Data Protection Officer or the appropriate privacy contact at:
Email: support@tripnowtravels.com
We encourage you to contact us first so that we have an opportunity to investigate and resolve your concern.
However, contacting us first does not prevent you from exercising any legal right to complain to the relevant data-protection authority.
Where appropriate, you may also contact the Nigeria Data Protection Commission (NDPC) through its official channels.
The NDPC office information stated in this Policy is:
Nigeria Data Protection Commission (NDPC)
No. 5, Donau Crescent,
Off Amazon Street, Maitama,
Abuja, Nigeria.
Email: info@ndpc.gov.ng
Where we are legally required to notify the relevant authority or affected individuals about a personal-data breach, we will make the required notification within the applicable legal timeframe.
You may also have the right to seek a remedy through a court of competent jurisdiction.
QUESTIONS AND ENQUIRIES
If you have questions, comments or requests concerning this Privacy Policy, or if you want to exercise your data-protection rights, please contact us.
TripNow Travel and Tour Limited
Email: info@tripnowtravels.com
Privacy/Support: support@tripnowtravels.com
Legal: legal@tripnowtravels.com
Address:
TripNow Travel and Tour Limited
Penthouse Treasure Mall TripNow
Km 33, Lekki-Epe Expressway,
Abijo, Ajah, Lagos, Nigeria.
We will do our best to respond to privacy-related requests within the time required by applicable law.
IMPORTANT NOTE
This Privacy Policy is intended to explain TripNow's privacy practices in clear and understandable language. It does not remove or reduce any rights that you have under applicable Nigerian law.